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E-Document

Kazakhstan only. The user confirms their identity through eGov without scanning a physical document.

Steps

  1. Details. Screen "Pass verification" with the hint "Enter the phone number linked in e-Gov". Fields: phone number and IIN. If the phone and IIN are passed in session metadata the fields are pre-filled, and with skip_input the step is skipped.
  2. Code delivery method. "Choose an available method below to receive the code": "SMS code" or "6-digit code from the app" (Kaspi, Halyk, Freedom or eGov). Each app has a step-by-step guide on where to find the code.
  3. Code. "Enter the 6-digit code". Resending SMS becomes available after the countdown "You can get a new code in … s". Hint: "If the code has not arrived, please check the Spam folder".

After a correct code the document is retrieved automatically; there is no separate result screen.

Error messages and their causes are listed under Failure reasons.

Attempts

The number of data entry and code entry attempts is set in the cabinet. When attempts are exhausted the check ends with a failure.

Automatic skip

If the user is not in the eGov database (profile not found on the preliminary check), the technology is skipped and the steps that depend on it (Face2Face, GBDFL) are not executed either.

E-Document Child

Retrieving a child's document with parental confirmation.

  1. The parent enters their own IIN and phone.
  2. Screen "Select a child to retrieve the electronic document" with a list of children and birth dates. If there are none, the check ends with a failure.
  3. Code entry as in E-Document. There is a hint "No SMS received? Try the code from the app".